GENERAL CONDITIONS OF USE OF THE WEBSITE AND OF THE PURCHASE AND SALE OF TICKETS OF THE PATRONATO DEL REAL ALCAZAR DE SEVILLA AND OF THE TOWN HALL.
These General Conditions of Use and Purchase and Sale (hereinafter, "the General Conditions") govern the access and use of the website through the domain name https://realalcazarsevilla.cliqueo.es/es owned by U.T.E NETBERRY SERVICIOS DE INTERNET, S.L.U. FORTER UNICORP. SPAIN, S.L. and SERVICIOS Y DESARROLLOS GRUPO VERMON S.L. (hereinafter "CLIQUEO"), which is the intermediary for the sale of tickets for the Patronato del Real Alcázar de Sevilla and the Casa Consistorial (hereinafter, the Patronato) and the management of the reservation and advance sale of tickets via the Internet.
Simple access to the Website confers the status of user (hereinafter, "the User") and implies acceptance of all the terms included in these General Conditions. If the User does not agree with these General Conditions, he/she must abandon any ticket purchase transaction through the website https://realalcazarsevilla.cliqueo.es/es.
The present conditions will be applicable to all purchases made through the website https://realalcazarsevilla.cliqueo.es/ to obtain tickets in Spanish territory.
By accepting these General Conditions, the User declares:
i. He/she has read, understands and understands the present General Conditions.
ii. That he/she is a person, natural or legal, with sufficient capacity to contract and meets the legal conditions to enter into the purchase contract carried out through this website.
iii. That he/she assumes each and every one of the obligations set forth herein, which regulate the present purchase process.
iv. That you understand and accept the rules of use and operation of the Patronato del Real Alcázar de Sevilla and the Casa Consistorial.
Identity of the parties.
1.1. Company owning the website in compliance with the provisions of article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce, the general information on the Website is provided below:
Owner: U.T.E NETBERRY SERVICIOS DE INTERNET, S.L.U. FORTER UNICORP. SPAIN, S.L. Y SERVICIOS Y DESARROLLOS GRUPO VERMON S.L.
N.I.F: U72687676
Head office: Avd. Reyes Católicos, núm. 151. 02600 Villarrobledo (Albacete)
Contact: By e-mail: gerardobaranowski@super8.es
1.2. Organiser of the visit to the Real Alcázar of Seville and the Casa Consistorial whose ticket is purchased: Patronato del Real Alcázar y de la Casa Consistorial.
1.3. User, who accesses the Website. The User will identify him/herself on the Website during the ticket purchase process. The User provides his/her data, for which he/she has full responsibility of use and custody, being responsible for the veracity of the personal data provided to CLIQUEO.
2. Access to the Website.
The simple access to the Web Site is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User, which will be charged to the User.
3. Rules for use of the Website.
The User undertakes to use the Website and all its content and services in accordance with the provisions of the law, morality, public order and these General Conditions, and may not engage in illegal or criminal activities that infringe the rights of third parties and/or violate any applicable legal regulations.
4. Subject matter of the contract.
4.1. The purpose of this contract is to regulate the contractual relationship for the purchase and sale of tickets for the Real Alcázar of Seville and the Casa Consistorial born between CLIQUEO and the User at the moment in which the User accepts the corresponding box during the online contracting process.
4.2. The purchase and sale of tickets for the Real Alcázar of Seville and the Casa Consistorial entails the right to access it in exchange for a price determined in accordance with the provisions of the Regulatory Ordinance of the public price for visits and services at the Real Alcázar of Seville and publicly displayed through the website https://www.alcazarsevilla.org/wp-content/uploads/2021/05/OrdenanzasTarifas2021.pdf.
5. Procurement procedure.
5.1. The User, after reading these general conditions and accepting them, and providing the details requested on the registration form, may purchase tickets for the Real Alcázar of Seville and the Casa Consistorial through the website https://realalcazarsevilla.cliqueo.es/es.
5.2. In any case, verification of the terms of the order will be the sole responsibility of the User and the purchase process cannot be initiated until the User has sent confirmation of the terms of the order.
5.3. We inform you that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:
i. Selection of the day and time by clicking on the corresponding day on the virtual calendar/timetable that will appear on the browser screen.
ii. Selection of the rate and the number of people.
iii. A summary of the purchase process will appear on the browser screen, indicating the number of people and the day and time selected for access to the Real Alcázar of Seville and the Casa Consistorial.
iv. The user must click on the icon with the phrase "Finalise purchase" to continue with the purchase.
v. The corresponding registration form will appear where the user must enter their identification and contact details (the details marked with the symbol (*) must be filled in, otherwise the user will not be able to continue with the purchase of the service).
vi. The details of the purchase will appear on the browser screen.
vii. The User must read and tick the box to accept the Rules of Use and Operation of the Real Alcázar of Seville and the Casa Consistorial, privacy and data protection policies and click on the icon with the word "accept".
viii. To continue, the User must select the payment method available (bank card only).
ix. The browser screen will display the payment platform corresponding to payment by bank card, where the User must enter the card details. The system will also inform him/her of the amount to be charged to the card, date and time.
x. The User must click on the icon with the word "accept" or similar, after which the system will notify him/her that he/she is connecting to the virtual POS authentication server.
xi. After connecting to the server, the browser screen will display the payment platform of the corresponding bank, where the User will be asked for the rest of the data related to his/her card, which is necessary to complete the payment of the service by this means.
xii. Once these details have been provided, the User must click on the icon with the word "Pay" or similar.
xiii. The User will see a message on the screen confirming the result of the purchase and the authorisation code for the payment transaction.
6. Price and additional costs.
6.1. In accordance with the provisions of Article 60 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the website https://realalcazarsevilla.cliqueo.es/es provides information on the final price, including VAT, of the ticket per person and per hour.
6.2. Ticket prices are determined in accordance with the provisions of the Seville City Council in the Ordinance regulating the public price for the provision of services and visits to the Real Alcázar of Seville, which can be consulted at this link: https://www.alcazarsevilla.org/wp-content/uploads/2021/05/OrdenanzasTarifas2021.pdf
7. Rules for the use and operation of the Real Alcázar of Seville and the Casa Consistorial.
The rules for the use and operation of the Real Alcázar of Seville and the Casa Consistorial are those established from time to time by the Board of Trustees.
Notwithstanding the above, the purchase of a ticket or invitation shall represent acceptance of the following conditions:
- Once the ticket has been purchased, it may not be exchanged or refunded.
- The Patronage reserves the right to alter or modify the day and time of the visit.
- The organisers (The Patronato) cannot be held responsible for tickets that have not been purchased at the official points of sale and may, once this has been verified, prohibit access to the site.
- The only official website is https://www.alcazarsevilla.org/ through which you can access https://realalcazarsevilla.cliqueo.es/es to purchase tickets.
- Upon entry, the User may be subject to search in accordance with the law. Entry will not be permitted with bottles, cans and any other objects that may be considered dangerous by the Board of Trustees. The Board reserves the right of admission.
- Admission is subject to the condition that the admission ticket is complete and in a condition that allows the organiser to check it. The holder of such a ticket will lose his or her rights upon leaving the venue.
- It is strictly forbidden to film or record on the premises without the express authorisation of the Board of Trustees.
- CLIQUEA does not assume in any case the obligations and responsibilities of the Board of Trustees. Access to the site will not be allowed after the time of the visit. The Board of Trustees will be solely responsible for any incident that may occur in relation to the organisation, development and, where appropriate, suspension or cancellation of the visit, and will therefore be responsible, where appropriate, for the refund of the ticket price and associated costs.
- The venue will comply with the capacity regulations in force at all times.
- Print this ticket or download it onto your electronic device and keep it in a safe place so that you can present it at the entrance to the venue as a valid ticket.
- Keep the ticket for the duration of the visit.
8. Right of withdrawal on the purchase of tickets.
The User must ensure, before processing the purchase, the accuracy and adequacy of the data entered, as it is not possible to return the ticket(s) purchased once the purchase has been made. Not being able to attend the visit for any reason or making a mistake when purchasing the ticket are not grounds for a refund.
In this regard, the User may not exercise the right of withdrawal or termination provided for in the regulations governing consumers and users, as this right is excluded for services related to leisure or recreational activities, in accordance with the provisions of article 103 of the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November.
9. Refunds.
Once the ticket has been purchased by the User, it will not be exchanged or refunded except in the cases stipulated in the Ordinance regulating the public price for visits and services at the Real Alcázar of Seville and publicly displayed on the website https://www.alcazarsevilla.org/wp-content/uploads/2021/05/OrdenanzasTarifas2021.pdf.
10. Queries and complaints.
10.1. The User may send requests for information, complaints and claims about the purchase process to CLIQUEO, using any of the following channels:
- E-mail: entradas@pra.cliqueo.es
- Postal mail: Avd. Reyes Católicos, núm. 151. 02600 Villarrobledo (Albacete)
10.1. CLIQUEO has official complaint forms, which the User can request.
11. Nullity and ineffectiveness of the clauses.
If any clause included in the present General Conditions were to be declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that condition or the part of it that is null or ineffective, the remaining General Conditions subsisting in all the rest.
12. Modification of the General Conditions and other contents.
The General Terms and Conditions shall be available to the User on the Website.
CLIQUEO reserves the right, for reasons of the service to be provided, to modify these General Terms and Conditions at any time, of which the user will be informed in a timely manner.
13. Applicable legislation.
These General Conditions shall be governed and interpreted in accordance with Spanish legislation. Among others, by the Royal Legislative Decree 1/2007 of the General Law for the Defence of Consumers and Users, and Law 34/2002 on information society services and electronic commerce.
14. Competent jurisdiction.
Any dispute arising from or relating to the use of the website or these General Conditions shall be submitted to the jurisdiction of the Spanish courts and tribunals. In the event that you are a consumer, you may bring your claim in the city where you are domiciled in accordance with the applicable legislation.